The Integrated Management System (IMS) objectives of Emphaloz Technologies Limited are as follows:

• To continually prevent the loss of information assets and ensure their safety, confidentiality, and security.

• To achieve a minimum of 90% customer satisfaction index in every service engagement.

• To maintain 100% protection of customer information across all systems and processes.

• To ensure 0% infractions in compliance with all statutory, regulatory, and applicable requirements.

• To guarantee the continual preservation, integrity, and availability of all information data in our possession.

• To continually improve our Integrated Management System in line with ISO 9001:2015 (Quality Management System) and ISO 27001:2022 (Information Security Management System) standards.

• To design and implement innovative solutions and services that consistently meet and exceed customer expectations, enabling them to achieve their strategic goals and corporate objectives.

The management of Emphaloz Technologies is fully committed to the implementation, monitoring, and continual improvement of these objectives.

These objectives have been communicated to all employees and relevant stakeholders and shall be reviewed annually to ensure ongoing alignment with organizational goals and system effectiveness.